HEB Pharmacy is a network of pharmacies that ensures that their customers are served well. Teamwork is highly valued in this industry. Through teamwork, it is clear that there will be sharing of ideas, opinions and information regarding how to best produce results that will be in line with the customer’s needs. Due to the service that this pharmacy offers to the clients, a typical day for the employees is always busy. This is because there are always customers to serve. When customers are served well, it is obvious that they will come back and even bring more customers. Therefore, one of the key goals for HEB is to ensure that the customers are well taken care of by considering their needs. They offer coupons and discounts, especially for medicines that tend to be expensive.
It is not easy to please every customer, especially when the medications are denied. The employees are encouraged to stay firm and patient especially when dealing with such clients. It is also believed that clients are mostly right and should be given the chance to explain their grievances. They should also be attended to with all the respect that they deserve. When a customer is not satisfied with a service, the probability is that the customer will not come back again to the same company.
HEB Pharmacy frequently receives reviews from employees in order to maintain its healthy industry. Interactions among the employees in the business allows for the development of a highly effective pharmaceutical company. Since it is a busy industry, the employees get to work long hours in order to meet the needs of the customers. The cut hours are compensated for at the end of the day.
It is also a fulfilling thing to get to interact with patients. One of the values of this pharmacy is that workers are passionate about their jobs. When one carries out a duty without passion, the person will end up discouraged and will not put all his strength and mind into the tasks at hand. The same case applies in this pharmacy The employees are encouraged to find joy in their different roles. The patients have to be treated with respect. There is also the importance of knowledge, especially when dealing with chronic conditions. All employees work towards ensuring that the patients leave the centers better than they came in.